Topic
generative AI
September 18, 2026 · Enterprise AI
Indonesia’s AI Customer-Service Shift Creates a Local Integration Opportunity
Japanese customer-experience provider transcosmos has launched its generative-AI chatbot, trans-AI Chat, in Indonesia, adding automated follow-up, response evaluation and human escalation to local customer-service operations. For Indonesian software firms and implementation partners, the development creates a concrete opening around localisation, knowledge-base preparation and integration for businesses that want AI service automation without replacing their existing customer channels.
May 22, 2026 · Playbooks
What is generative AI? A no-hype explainer for business owners
Generative AI is the technology behind ChatGPT, Claude, Copilot and Gemini: software that creates new text, images, audio and code. Here is what business owners actually need to know, without the hype.